Data Masters Podcast
Where data experts share what’s new and what’s next in data, AI, analytics - and the emerging strategies and technologies that support it.
Deighton
Balancing Data Context and AI Scale
Sastry Durvasula
The future of data-driven organizations depends on context, not just models. We’re joined by Sastry Durvasula, Chief Operating, Information and Digital Officer of TIAA, to explore how a century-old institution is transforming operations, client experiences and services with next-generation technology. Sastry shares how TIAA balances innovation with responsibility, leveraging vast datasets and AI to solve complex problems at scale while protecting vulnerable clients. He highlights strategies for embedding empathy in customer interactions, improving data quality and building a “workforce of the future” where humans and machines collaborate seamlessly.
