Improving Provider Experiences with Trusted, Real-Time Provider Data
A leading physician staffing company enhanced the quality of its provider data and enabled real-time access to it.
Challenges
- Fragmented provider records distributed across siloed systems
- Duplicate data that was difficult to identify and resolve
- Inconsistent and incomplete provider information
- Frustrating, manual onboarding workflows
- High infrastructure and maintenance costs
- Internal MDM solution unable to scale effectively
Outcomes
- Mastered 7+ million provider records in weeks
- Reduced duplicate provider records by 46%
- Decreased lead response time from one day to 10 minutes with real-time APIs
- Improved data completeness through third-party enrichment
- Decreased manual data preparation
- Lowered infrastructure costs with AI-native MDM solution
As the organization grew over time, so did its challenges with disjointed, inconsistent data. Different divisions maintained their own disparate systems, prompting healthcare providers to supply the same information multiple times. Their records were inconsistent, and identifying duplicates across systems was a tedious, manual process.
The company’s internal efforts to build its own data mastering solution quickly fell short of the scale and specialized skills needed to support the business. That’s when the company engaged with Tamr. Implementing Tamr’s AI-native master data management (MDM) platform enabled the team to unify provider data, automate deduplication, and begin building a complete, trusted golden record for every provider in a single, trusted database.
Using Tamr’s AI-native approach, the organization quickly mastered over 7 million provider records and achieved a 46% reduction in duplicates, dramatically improving visibility into their network and reducing manual data preparation. And by integrating enrichment data from trusted third-party sources, the company gained deeper insight into provider credentials like licensing information, which helps to match the right people with the right roles.
As we find new data about a provider, even from external sources, Tamr enables us to now bring that data together through the mastering process and begin to enrich all of our divisions’ data. Tamr not only provides a way to aggregate data, but it does so in a way that instills confidence.”
Tamr also helped the organization improve the experience for the providers themselves. With accurate, unified data, the team can pre-fill paperwork, reducing onboarding friction and saving providers valuable time.
Tamr’s SaaS-based AI-native MDM platform eliminated the need for in-house data mastering development, infrastructure, and support—significantly reducing costs and freeing up internal resources. And utilizing the “search-before-create” API, a Tamr RealTime capability, the company was able to decrease its lead response time from one day to 10 minutes! This real-time access to accurate, enriched provider data was critical to ensuring the team could match the best, most qualified healthcare provider with each client’s needs.
The organization credited its success and continued enhancement of its provider data ecosystem to the strong partnership with Tamr.
With Tamr RealTime, we can get information about a provider, or create information about that provider, and give our various applications a unique ID that they can use confidently to reference that provider while the data goes through the mastering process.”
See for yourself
Get a free, no-obligation, 30-minute demo of Tamr, and discover how our unique AI-native MDM solution can empower you to deliver data you can trust.